Unisys Corporation today announced that its Unisys Switzerland subsidiary has secured a five-year, multi-million dollar extension to its IT outsourcing contract with Landis+Gyr, one of the world’s leading providers of advanced metering and integrated energy management solutions.
Building on the existing relationship, Unisys will continue to provide end-user support and data centre services, SAP solution management and a range of additional IT services to more than 5,000 Landis+Gyr employees. Unisys will provide the services from its global services centres, as well as on-site.
“The difficult global economic situation has reinforced how important it is to have long-term partners who add value to the business,” said Dieter Hecht, Executive Vice President & Chief Procurement Officer at Landis+Gyr. ”Our decision to renew our contract with Unisys is based on the quality of the company’s services and the return on our investment they provide. With Unisys driving forward the implementation of our global IT strategy, Landis+Gyr can respond effectively to the business challenges we face now and in the future.”
The services provided by Unisys under the contract extension include:
Round-the-clock system management and SAP operations
Unisys will provide the entire Landis+Gyr server environment with a 24-hour service, covering both physical and virtual servers, including monitoring and automatic reporting of problems and failures. The support service extends to all servers, from backup and web servers to print servers. Unisys will continue to run and provide support for the Landis+Gyr SAP system in Switzerland, Italy, Spain and Greece. The entire Landis+Gyr infrastructure runs on Unisys servers, with a virtualized environment based on a VMware ESX system.
Virtualization and consolidation with best-of-breed IT technologies
Unisys will continue to support Landis+Gyr with virtualization and consolidation programmes to meet the needs of the business and reduce costs where possible. The Unisys range of virtualization and consolidation services includes IT consulting, concept development, implementation and provisioning of hardware for the entire infrastructure.
International service desk outsourcing
Unisys provides the service desk for all Landis+Gyr employees in Switzerland, as well as some members of staff working in other countries across Europe. Through this service, Unisys provides assistance on specific applications such as the mail system, wireless infrastructure and CRM system. Unisys supports Landis+Gyr’s local-area networks (LANs) in Switzerland with the latest, round-the-clock management tools. Landis+Gyr’s wide-area network (WAN) is run by a global provider, while the Unisys team is the first point of local contact, co-ordination and service.
Extensive desktop services
Landis+Gyr staff benefit from the entire range of desktop services from Unisys, both remotely and locally. These include desktop software services, equipment installs/moves/adds/changes (IMACs) and de-install services (IMACD), hardware maintenance and break/fix services.
Unisys also provides asset and programme management. A strict governance structure helps to ensure that all processes are controlled and all activities meet the service levels agreed to in the contract.
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