Thursday, April 30, 2009

Outsourced Manufacturing Will Have Little Impact on Optical Suppliers' Operating Margins

Courtesy: http://seekingalpha.com/

One of the great debates taking place right now within the optical components industry is whether to outsource production, and move to a fabless model like most logic chip makers. One one side of the argument, Finisar (FNSR) is staying in-house, while rival JDS Uniphase (JDSU) is preparing to send its manufacturing operations to Fabrinet in China.

Advanced Technology vs. Standard Economics

The components industry is littered with penny stocks, and is filled with remarkably intelligent people who can improve the transmission capabilities of fiber optic technologies, but have no idea how to increase operating margins. As a result, all kinds of experiments with different materials and manufacturing processes are taking place now, and the industry is crossing its fingers and hoping something sticks. On one end, silicon photonics vendors like Intel (INTC), Luxtera, and Lightwire are hoping they can match the chip industry's low materials costs, while on the other, JDS Uniphase is hoping it can match the chip industry's low unit manufacturing costs.

The idea to outsource like chip vendors do makes some sense. By concentrating procurement and manufacturing, there should be some savings in material purchases and shipping, not to mention greater leverage with volume purchase arrangements. But outsourcing cannot get rid of onerous VMI (Vendor Managed Inventory) agreements, which force components suppliers to consign inventory at their customer's manufacturing sites, contract or in-house, even when the customer has made no commitment to purchase everything that ships. With inventory cycles that typically last 70-100 days, this forces components vendors to bear most of the risk of unsold and obsolete inventory, and they will need additional mergers to gain more negotiating leverage with big customers like Cisco (CSCO), Alcatel-Lucent (ALU), and Fujitsu.

More important than VMIs though, is the fact that there is no optical equivalent to the dramatically rising lithography and equipment costs seen in the semiconductor industry. With optics, much of the manufacturing cost gets tied up in assembly and testing, which typically means hiring more people, not buying advanced etching machines. This is reflected in the high asset utilization of components vendors. Finisar's Revenue/PP&E of 6 is higher than the 4.6 put up by fabless semi maker Xilinx (XLNX).

Bringing Mundane Inventory Management to Exciting Science

The optical components industry is still having trouble ridding itself of its science fair culture, and this is reflected in the nonsensical argument that outsourcing somehow puts intellectual property at risk. If this were really the case, the entire datacom and semiconductor industries would have been done in by copycats. Nonetheless, it is also poised to resume its revenue growth with the advent of 100 Gigabit transmission, and further advances in DWDM and Fiber-to-the-Home. And with a labor-intensive manufacturing process, outsourcing cannot raise margins to the extent it does in the capital-intensive semiconductor industry. As a result, focusing on the cost effectiveness of what happens before and after manufacturing, including shipping, purchase agreements, and consignment sales, will be just as important as deciding who will be responsible for final assembly.

Wednesday, April 29, 2009

4 tasks you fear to outsource but should try

Courtesy: http://www.infoworld.com/

In a sliding market, outsourcing looks increasingly attractive. In this era of drastic cost cutting and budget squeezing, many IT managers facing diminished budgets and frozen in-house resources are exploring ways of sending even more work off site to save money, or at least take capital costs off their immediate plate.

But with traditional outsourcing opportunities all but played out, many enterprises are asking, "Is there anything left to outsource?"

Four critical IT tasks -- project management, e-discovery, regulatory compliance, and environmental activities -- are all ripe for outsourcing. But today, they are generally not outsourced because managers don't think they can send the work off site due to cost, security, and other concerns. It's time to rethink the anxieties in these four areas.

Outsourcing opportunity No. 1: Project management
Project management involves organizing and balancing three basic elements: people, time, and money. Many IT shops would like to unload the nuts and bolts of IT project management onto an outside provider, but worry that the task is simply too big, too complex, and perhaps even too important to outsource.  Managers also fret about losing the precise control and oversight successful project management requires, as well as the ability to turn on a dime if circumstances demand a sudden change in tactics.

Beth Anderson, IT supervisor for Santa Fe Natural Tobacco Co., a specialty tobacco and cigarette manufacturer, overcame her reluctance to outsourcing project management after discussing her reservations with SMBology, a firm that handles project management. After some discussions, the partners decided on a staged approach. "We've given them some technical project management responsibility for a couple of major projects," she says. "So it is significant ... but it's not like we've outsourced all project management." A current project aims to add mobility functionality to a Microsoft Dynamics CRM platform.

Regardless of an outsourcing project's scale or scope, Anderson believes that it's vital for the provider to maintain a physical connection with its client. "[SMBology] is physically here to gather requirements and ... when we're doing user testing, so we've got real quick communications," she notes. "If the user sees something that's not working the way they want it to, then the people are here to fix it."

Justin Singer, SMBology's president, says that many IT shops are reluctant to embrace project management outsourcing because they were soured by previous on-site project management experiences. "They may not have experience with what a really good project can look like," he explains. "It's hard for them to really see what the benefits are going to be."

Anderson says outsourcing benefits have generally met her expectations. "You get elastic access to talent, and you get specialized skills that you don't have a need for 365 days a year on your own internal team," she says. "So you can ramp up and stretch the elastic when you need the resources, and then you can snap it back when you no longer need them."

Outsourcing opportunity No. 2: Electronic discovery
Over the years, e-discovery (sifting through data pertaining to criminal or civil legal cases) has grown into a burdensome task for IT shops working inside law firms or enterprises with corporate legal departments. It would be nice if some or all the responsibility for storing and managing theses important documents could be offloaded onto an outside service provider. Yet IT managers often feel that privacy and security issues, as well as user access limitations, make the effective outsourcing of e-discovery material difficult, if not impossible.

But Seth Row, an associate at law firm Holland & Knight, sees it differently. "There are some things I wish we could do more of in-house, but given the current realities, it's not possible," he says. That's why, like a growing number of IT shops in a similar situation, Holland & Knight is outsourcing much of its e-discovery work. "It's good to have options," Row says. "You need to be prepared for lots of different contingencies, so developing relationships with vendors is very important -- it's important that they're there as a resource."

Row notes that a growing number of legal cases focus on e-mail evidence. "E-mail is usually the largest volume of electronic data that you're dealing with in a lawsuit, particularly in an employment-related lawsuit," Row observes. But Row notes that it's virtually impossible to search e-mail effectively in its native client environment. "That doesn't work very well, so it's got to be processed into a database before you can search it across the different fields," he explains. "It's got to get processed so that I can search all the e-mails and all the associated attachments that contain a particular word, or a particular concept."

Although an IT shop could tie up its servers running lengthy databases searches, and then organize and store vast amounts of e-mails and documents, it's often more cost effective to outsource e-discovery projects. Holland & Knight uses the eClaris e-discovery consultancy to handle much of its work. "eClaris has the capability of setting up the database for me, and I would then access it through the Internet," Row says. "So I go to a Web site -- it's password protected -- I log in, and then I can review [the data] through this Web-based system."

While the Web interface addresses IT managers' user access concerns, what about privacy and security issues? Education is the key to calming managers' fears, says Jacques Nack Ngue, eClaris' CEO. "One effort we do is engaging companies, and just providing as much information as possible about the e-discovery process," Nack Ngue says, such as "what the risks are, how to assess them, and how to handle and manage those risks."

Row agrees that once a manager begins working with an outsourcer and understands what needs to be done to maintain security and privacy, the risks suddenly appear much smaller. "It's a collaborative process," he says.

Outsourcing opportunity No. 3: Regulatory compliance
The financial scandals of the late 1990s and early 2000s led to several new federal compliance mandates, most notably the Sarbanes-Oxley law. These mandates, as well as an array of other state, local, and industry-based compliance measures such as California's privacy breach notification statute and the payment industry's PCI standard, created new record-keeping, document-tracking, and other demands on IT shops that tend to sap productivity and slow other critical work.

Despite the added IT burden, many enterprises have been reluctant to outsource regulatory compliance tasks, believing that the work is too business-critical to place into the hands of an outsider. Many managers also worry about the security and legal implications of sending such work off-site.

Michael Rasmussen, president of the regulatory compliance advisory Corporate Integrity, says the key to successful outsourcing lies in finding the organization that knows the most about the relevant type of regulatory compliance needs. "There are FDA regulations, different elements of privacy regulations, and disaster recovery and continuity regulations, and each of these requires something different," he says.

Christine Applegate, CFO of East Coast Cable & Communications, a firm that provides installation services for area cable companies, got drawn into the regulatory tangle when Massachusetts enacted a customer privacy law. Not having anyone on staff with the skills or experience needed to ensure that the company was living up to its compliance obligations, she turned to East Coast's primary IT service provider -- Boston-based Vitale Caturano & Co. -- to develop a solution.

Applegate says her initial concerns about handing over regulatory compliance work to an outside entity turned out to be mostly unfounded. By working closely with Vitale Caturano, she could define a strategy that would allow East Coast to comply with the new regulations while safeguarding customer privacy. "We probably would follow the same path if starting over again," she says. "We did not understand the depth of our needs."

Outsourcing opportunity No. 4: Environmental activities
Even as budgets are slashed, many IT shops are feeling increasing pressure to pursue "green" business practices. Outsourcing is a potentially cost-saving way to offload ongoing eco-tasks -- such as environmental audits and hardware disposal -- that lie outside of an IT shop's core competency. Yet many managers are reluctant to pull the trigger on environmental outsourcing, believing that the concept is too amorphous to outsource or because they are skeptical of green issues in general.

Bob Brand has a different view, however. Vice president of corporate security at media giant Cox Enterprises, Brand sees one facet of green outsourcing -- hardware disposal -- as both a potential money-saver and as a way of enhancing IT security.

From Brand's viewpoint, routine hardware disposal risks exposing enterprise secrets to recyclers and other unknown parties. By handing the work over to an outside firm -- Redemtech, in his case -- Brand believes that Cox is relieving IT of a time-consuming task, deriving the maximum value out of its IT hardware assets, and guaranteeing that enterprise data is protected as it enters the recycling process. "With Redemtech we will extend the life of computing equipment while ensuring responsible recycling at the end of life and provide secure treatment of customer and company data, which will measurably contribute to this goal," he says.

"In a widely distributed company, [green] outsourcing offers a straightforward means for centralizing, thus simplifying and controlling fragmented practices that represent real inefficiency and risk," says Robert Houghton, Redemtech's president. "Because environmental and privacy laws are proliferating at the state and local levels, a specialist in the field is often better able to protect a company’s interests in such arcane matters than the organization’s own employees, who may lack the essential in-depth knowledge."

Brand notes that Cox's green outsourcing initiative didn't come without effort. "It took us about six months to develop our strategy," he says. "Progress is going well. However, it could be several years before we're able to fully implement our plans across our operating businesses, which are largely decentralized and include nearly 78,000 employees worldwide."

Yet Brand believes that his company made the right decision. "The icing on the cake is realizing the return on your investment that leads to environmental and economic sustainability," he says.

Tuesday, April 28, 2009

Leo Burnett to outsource from India

Courtesy: http://www.business-standard.com/

Hit by the global economic slump, Leo Burnett one of the world’s largest advertising agencies, is planning to make India a global outsourcing hub, as clients look at cutting costs.

On a week’s visit to India to plan for business in 2009 and also to attend the wedding of India chairman Arvind Sharma’s daughter, Tom Bernardin, chairman and chief executive officer, Leo Burnett Worldwide, announced changes in its global leadership council for a tighter integration of Asia Pacific with the Chicago headquarters.

Asia-Pacific (APAC) President Michelle Kristula-Green has been promoted to become global human resources head based at its headquarters. Regional President Jarek Zubinski will take the post vacated by Kristula-Green and Arvind Sharma will become a part of the leadership council team to represent India. “We want India and the Asia Pacific region to be very close to us and to have a tighter integration,” Bernardin told.

Document outsourcing 'surging'

Courtesy: http://www.bcs.org/

Outsourcing of strategic documents is becoming more popular as companies look to reduce expenses and costs during the economic downturn.

That's according to industry analyst firm Gartner, which said that any outsourcing of print and online documents should be done in a manner that does not compromise quality or confidentiality.

'Strategic document outsourcing offers organizations the opportunity to eliminate print and mail-related capital expenditures while potentially reducing material and postage expenses," observed Pete Basiliere, research director at Gartner.

'Outsource providers facilitate the targeted, relevant customer communications that can not only retain and grow the client base but also increase revenue.'

Gartner added that outsourcing shifts the costs of labour and material to providers, which is advantageous to businesses, but firms may not always realize benefits.

This is because 'highly customized solutions' could in fact increase the costs of production and not deliver money-saving gains to companies.

Monday, April 27, 2009

Rules Change in the Mobile Handset Outsourcing Business

Courtesy: http://www.cellular-news.com/

With the structure of the mobile handset supply chain upended by the global economic crisis, the old rules for the contract manufacturing of wireless devices have been overturned, leaving new pitfalls for Original Equipment Manufacturers (OEMs) and Electronic Manufacturing Services (EMS) providers, according to iSuppli Corp.

One major rule change is that the contract manufacturing business can no longer count on incremental growth in outsourced production from all wireless OEMs.

“Until recently, the contract manufacturing industry yielded consistent double-digit year-over-year growth rates in mobile handset outsourcing,” said Jeffrey Wu, senior analyst, EMS/ODM for iSuppli. “However, the uncertainty in the marketplace now is forcing some OEMs to not only decelerate outsourcing but also to reclaim production by moving it in-house. Nokia, for instance, is one such OEM.”

Nokia in 2008 decreased the percentage of its outsourced manufacturing volume to 17.1 percent, down from 21.5 percent in 2007. The attached figure presents the balance of in-house and outsourced manufacturing at Nokia from 2005 to 2008.

“This reflects a larger trend in the mobile-handset supply chain,” Wu said. “Decelerating and decreasing outsourced manufacturing by those OEMs that are still operationally competent will hurt the growth prospects of contract manufacturers.”

Thus, as EMS and ODM providers mull their future strategies, they should not fall into the trap of assuming continued strong growth in production outsourcing among mobile-handset OEMs.

Vertical structure goes flat

Looking at another potential pitfall, the success of Foxconn International Holdings (FIH) in recent years has spurred other EMS firms to emulate the company’s vertical supply chain structure, including component procurement. FIH’s extensive integration of various nodes of the supply chain into its operations often was credited as a key contributor to the company’s success and its rise to the leading position in the global EMS market. However, the halo surrounding FIH disappeared in 2008 and was replaced by a series of disappointing financial announcements.

“When the economy is going strong and market demand is vibrant, the vertically integrated model can help an EMS provider grow because the economies of scale can be leveraged internally, and the manufacturing business and the component business can subsidize each other,” Wu said. “But when the order volume drops, this model doesn’t allow a lot of flexibility for the manufacturing arm and prevents it from sourcing to external component suppliers easily. Thus, the vertical integration model is like a double-edged sword, helping an EMS provider to compete better when the market grows, but making it suffer more when the economy stagnates.”

Because of this, iSuppli concludes that EMS firms may want to avoid the hazard of adopting FIH’s vertical structure amid the market downturn.

Getting results from outsourcing

Courtesy: http://www.itp.net/

Outsourcing is the reassignment of the management and/or daily implementation of an entire business function, which may otherwise be conducted internally, to an external service provider. The outsourcer - generally a client company - and the supplier of the outsourced service and/or product enter into an agreement that clearly sets out the services and/or products that are to be outsourced.

Outsourcing agreements are often compared to service level agreements (SLAs) and share a number of similarities. However the main variation that exists is the level of continued support of the service and/or product and the extent of the management control. Consequently, an outsourcing agreement will often contain provisions found in SLAs.

Any well-prepared outsourcing agreement that protects all aspects adequately should consider:

Commencement/Transition Phase

This initial phase includes issues related to the transfer of personnel and ownership concerns of the software and hardware, if any, that are to be an aspect of the services and/or products.

The primary considered aspect is that of the employees. The UAE governs employees through Federal Law No. (8) of 1980 concerning the Labour Law, which states that the primary employer, that is to say the company named on the employee's visa, remains liable for their actions and their remuneration.

Furthermore, UAE Federal Law No. (5) of 1985 concerning the Civil Transactions Law provides under Article 907 that, "The worker may not engage himself in any other activity during working time no shall he work during the period of the contract for another employer."

When outsourcing,  there are two available options for employees. The first includes the cancellation/transfer of the service provider's employee's current visa and its re-issuance to the ‘sponsorship' of the client company, thereby maintaining conformity with the Labour Law by ensuring that employees working at a particular company's premises are sponsored by the client company.

The second option would stipulate which party is liable for the obligations and responsibilities pertaining to the employee's actions and remunerations. Although seemingly convenient, these terms must clearly mention that employees remain the service provider's responsibility and any actions taken against them may only be done through the employee's sponsor.

Management/Operation Phase

Both parties should make certain that the services/products are being managed effectively. This will refer to issues related to the obligations of the parties, financing, insurance coverage and third party licences with reference to intellectual property. Topics such as third-party software can create problems for the client company. It should be noted that licences issued to customers often exclude assignment rights -and this can become a crucial issue.

The choice of implementing software or third party instruments should be made early. If introduced by the outsourcing supplier, then the issue of continuing with the use of such software can be a problem. If left entirely in the hands of the supplier, then upon termination of the agreement it is perfectly possible for them to withdraw the ability to use the third party rights from the company, effectively leaving the outsourced service and/or product virtually helpless.

Friday, April 24, 2009

Outsourcing by another name?

We have all read about the outsourcing trend that is costing jobs to blue collar workers in the US and Europe. However how many of us have cared to voice our disapproval against the kind of outsourcing that is costing thousands of farmers, the poorest of the poor in India, their lives because of huge US farm subsidies on pesticides exported to developing countries that instead of killing bugs ends up as poison in the hands of the debt-ridden farmers.

Log on to award winning journalist P. Sainath’s India Together series for shocking details of the kind of “agrarian emergency” that Prof. K. Nagaraj of the Madras Institute of Development Studies calls, “a predatory commercialization of the countryside,” courtesy the MNC lobby that supplies crop pesticides to farmers in developing economies.

One disgruntled reader of Sainath’s column blames this “suicide epidemic” in India that presently infects the whole of the once green Vidharba belt in Gujarat on the US on the “patents regime that has totally rigged the international trading system again the small and marginal farmers in poor countries,” the commentator minces no words in saying, “the poverty that Mexico and other countries are exporting to US is the poverty that US has created in those countries in first place through its need-of-the-hour fiscal and monetary policies.”

This reader’s point, as he later explains is simple. That the real or imagined advantage that H1B program is giving workers from another country is infinitesimal smaller than the advantage that the US consumer indirectly forces out from other countries, especially third world countries largely because of the policies followed by Western businesses in these countries. Getting an understanding of such double standards in conducting clinical trials outsourcing in developing countries where legislation governing these trials is weak is equally critical.

Courtesy: http://outsourceportfolio.com/

Thursday, April 23, 2009

The Indian Exception Proving the Rule

The Satyam scandal rocked the global business community and threatened to stifle the Indian outsourcing industry. But as the dust settles, the forces driving outsourcing are as strong as ever, with benefits for both India and the West.

On January 7, Ramalinga Raju distributed a four-and-one-half-page letter to members of the Bombay Stock Exchange and then went into hiding. In the letter, the chairman of multi-billion dollar Indian IT company Satyam told of how a small accounting discrepancy, created by a sleight of hand that artificially pumped sales numbers, turned into a gaping hole in the company’s balance sheet. After Ramalinga’s revelation, shares in Satyam plunged more than 80 percent and the Indian government sacked Ramalinga and Satyam’s entire board of directors in a desperate bid to save the company and spare its remaining shareholders. Roughly $1 billion had gone missing and Satyam had been overstating revenues for several years at least, if not more.

Almost immediately, IT executives at US insurance giant State Farm decided to cut ties with Satyam, a significant black eye for the outsourcing firm. Pundits predicted a flood of other foreign companies would abandon not only Satyam but other Indian IT companies large and small.

For critics of outsourcing in the United States, the scandal seemed to confirm something they had long suspected. The Indian outsourcing story was simply too good to be true and here was the evidence. One of the four largest Indian IT companies had resorted to booking fake revenues in order to keep shareholders happy. How many other landmines lurked in the balance sheets of other Indian companies until recently deemed the darlings of Wall Street?

Today it appears that Satyam was the exception that proves the rule. Months have passed since a chastened Raju did the perp walk. Initial concerns that Satyam was only the first scandal lurking have rapidly faded. No other major Indian IT outsourcing firm has found evidence of improprieties, even after hurried deep dives into their books by finance departments and outside auditors.

Even more important, few foreign customers have pulled up stakes based on fraud fears. To the contrary, the National Association of Software and Services Companies, the powerful Indian IT trade group which counts all the outsourcing giants among its members, came out with a bold prediction on February 4 that export revenues to Indian IT companies would reach $47 billion by the end of fiscal year 2009, an increase of 16 percent to 17 percent over the previous year. This growth comes against the backdrop of the worst global recession since the Great Depression and building nationalistic sentiments against shipping white-collar jobs from the developed to the developing world.

True, the dollar may well plunge again if deficit spending runs amok. And the ongoing deep recession in the United States has alleviated some of the economics that spurred outsourcing.  Real estate prices have dropped and wage growth among IT professionals has slowed. But US companies have grown used to the flexibility that outsourcing allows, with the ability to easily upsize or downsize departments or headcount without worrying about paying unemployment or severance, or receiving bad publicity. And the difference in costs between comparable employees based in the United States or India remains stark.

Beyond economics, other forces are at play. Over the past decade, the very same Indian IT companies handling mundane data-centric tasks have watched with interest as US companies such as General Electric, Cisco Systems, Microsoft, Adobe, Motorola, and Google have set up engineering and development centers in the Indian subcontinent. These US companies have placed these advanced and high value added processes in India not only to take advantage of cheap labor but also to put product development closer to fast growing markets. Since the bulk of sales growth for most US multi-nationals is expected to take place in developing Asia, it makes perfect sense to put product development closer to customers. Another key reason for locating R&D in India is to take advantage of the time zone difference and build a 24-hour product development and research cycle.

Not surprisingly, Indian IT and outsourcing companies began developing advanced R&D capabilities that would allow them to compete for this type of work (albeit on an outsourced basis) for foreign multi-nationals. After all, helping to design and plan manufacturing of actual products would surely be a more profitable service than running server farms or tending corporate computing networks.

These types of R&D outsourcing arrangements are rapidly growing in number. In addition to Boeing’s avionics contracts with HCL, the aerospace giant in January 2008 entered into agreements with the Indian Institute of Science and software firms Wipro Technologies and HCL Technologies to create and develop wireless and networking technologies. HCL also has an agreement with General Electric aerospace subsidiary Smiths to set up and operate an R&D center in India. Wipro, MindTree, and other Indian companies are now offering semiconductor chip design services, a high value added activity formerly dominated by outsourced chip design firms in the developed world and in Taiwan. Indian pharmaceutical company Ranbaxy has an agreement with Merck to perform early stage drug development in exchange for downstream royalties. The arrangements listed here are merely the tip of the iceberg. In a study conducted by California management consultancy firm Zinnov, outsourcing of R&D to India (either to regional subsidiaries of multinational corporations or to Indian IT outsourcing firms) should hit $22 billion by 2012. This is a shocking figure considering that dollar value of Indian R&D outsourcing 20 years ago was a tiny fraction of that large sum.

Spurring this rapid rise of R&D is restrictive US immigration policies that have forced many of the talented top-level science and engineering researchers to leave the United States after completing graduate educations and, sometimes, brief stints of employment on H-1B visas. Combined with India’s own efforts to build a strong talent pool in science and engineering specialties, the result has been a deep and relatively inexpensive high-tech work force that rivals that of the best US technology regions such as the Bay Area of California. Aside from disliking the restrictive immigration policies, many Indians studying in the United States now feel that better opportunities lie at home than in America, all things being equal. These opportunities are both professional—with the rapidly developing R&D and science and engineering research complex—and cultural. Family, closeness to friends, and care of aging parents are often cited by Indian students as strong factors behind their decision to return home. The shift of talent to India has made it far easier for multinational corporations to make the decision to relocate research activities there.

BankWest signs $2.5M network outsourcing deal

Sydney data centre to monitor 5000 devices

Courtesy :http://www.computerworld.com.au/

BankWest has a signed $2.5 million contract to outsource network monitoring for more than 1500 devices over two years.

The deal will reduce network problems over the BankWest and St Andrew's networks which connect 200 sites across Australia. Monitoring of routers, switches, WAN accelerators, firewalls and content switches will be outsourced and covered by a new quality of service agreement.

BankWest has more than 5000 staff and operates a Telstra multi-protocol label switching network with Cisco routers and switches, and Riverbed WAN accelerators.

BankWest networks telecommunications and data centre facilities senior manager Adrian Cowman said the network is built for high availability and resilience and has dual routers, switches and Telstra services at each site.

“Network monitoring was outsourced as BankWest wanted to draw on the resources and expertise of an external organization rather than build internal capabilities during a period of business expansion and significant infrastructure changes.” Cowman said.

“This contract reflects an increasing drive to monitor, enhance and protect the technology platform that underpin our entire operation.”

The contract was handed to local IT services company IMC after a tender process which attracted five “leading service providers”. IMC were the incumbent provider for six months prior to the tender.

Monitoring will be handled from IMC's Sydney data centre on dedicated virtualized servers with external disaster recovery, using the company's Netactive toolset.

Tuesday, April 21, 2009

Patni eyes big in business administration outsourcing space

Courtesy: http://economictimes.indiatimes.com/

Patni BPO, a part of Patni Computers, on Tuesday said that it intends to play a bigger role in the benefits administration outsourcing (BAO) space, one of the fastest growing BPO trends globally.

"We provide end-to-end benefits administration services. Our domain expertise on multiple proprietary and commercial platforms come as a value-add for clients. We want to play a bigger role in the area," Senior vice-president and Head of Patni BPO Sanjiv Kapur told PTI here.

Benefits Administration involves a complex set of administrative activities for retirement and health benefits paid by the employers to its employees. These activities are often managed by a third party provider called, Benefits Administrators.

Patni BPO generates a significant part of its revenue from BAO servicing clients across North America, Australia, New Zealand, Canada, UK and Ireland.

According to NelsonHall, a BPO analyst firm, the global outsourced benefits administration market would almost double over the next five years to reach to $22 billion.

Monday, April 20, 2009

India's Outsourcers Should Worry about Delta's Move

Courtesy: http://www.businessweek.com/

Even when times were good and the US economy was humming along at full employment, American companies got some flack for outsourcing jobs to India. Now, with the unemployment rate rocketing toward 10%, the heat is getting to be too much for some US executives. On Saturday came news that Delta is the latest company pulling back from India. As Bloomberg reported, the airline has given up on using operators in Indian call centers to handle inquiries about reservations; customers weren’t happy with the service they got from the operators based in India.

Unfortunately for the Indian outsourcing industry, Delta is just the latest company to have second thoughts about outsourcing jobs to India during the worst US recession in generations. United Airlines has soured on India outsourcing, too, as has Sallie Mae. The student loan company is shifting jobs from India back to the US. As this story from India’s Economic Times earlier this month points out, “Some American outsourcing firms are trying to woo back customers already offshoring to low-cost destinations such as India. Smaller US firms such as Rural America Onshore Sourcing and Xpanxion are attempting to build a sustainable rural outsourcing model in the US at a time when offshore locations such as India are facing a backlash and unemployment rates have touched an all-time high.”

Obligatory note of caution: A few high-profile examples don’t necessarily make a trend. Still, at a time when the big Indian IT companies like Infosys, Wipro and TCS are already struggling as never before as big customers shrink or go belly up, any movement against outsourcing is the last thing Indian executives need. It’s ironic that the backlash against Indian call centers comes even as Americans have embraced a film celebrating the triumph of an Indian call-center worker. The hero of Slumdog Millionaire, which swept the Oscars in February, works in a call center. Unfortunately for some of his real-life colleagues, though, these days Americans prefer their Indian call center workers to be fictional.

Wednesday, April 15, 2009

Maintenance Outsourcing As a Global Strategy

Courtesy: http://www.industryweek.com/

By outsourcing the global service and support of its manufacturing equipment, Lockheed Martin is building strategic value beyond cost reduction. In addition to enabling lean efficiencies and economies, the outsourcing agreement with MAG Maintenance Technologies enhances the ability of proactive maintenance to further its competitive strategy, adds Gary Finney, director of industrial sales and service North America for MAG Maintenance Technologies.

The program is global in two respects, explains Finney. "First it covers service and support of all manufacturing equipment at Lockheed Martin's major global locations. Second, the agreement is global both in scope of products and services offered, including interactive diagnostic help, preventive maintenance, field service, training, replacement and spare parts and productivity improvements."

Integration of the program into Lockheed Martin's global sourcing system allows easy access to everything from discounted parts and tooling to comprehensive repairs and relocation services. Finney describes Lockheed Martin's program as a breakthrough. "Any Lockheed Martin facility can now order any covered service simply by checking off a couple boxes on a one-page form. This saves substantial time and cost at the operating level over lengthy supplier evaluation and bid processes."

The big picture goes beyond "keep-it-up-and-running" factors and encompasses long-term decisions regarding machine rebuilds, upgrades and relocation of equipment. This "cradle-to-grave" approach can simultaneously minimize the total cost of ownership while maximizing life-cycle ROI, adds Ron Hoffman, vice president and general manager at MAG Maintenance.

He says savings can be realized in areas ranging from greater operational and maintenance efficiencies to purchasing/management cost reduction. "Harder to quantify, but still very real, is the benefit of having a group of front-line people from a single source understand your business objectives and production program goals."

Hoffman notes that trends in production monitoring are moving rapidly from machine-level to production-level intelligence. "Real-time Performance Management (RPM) has been proven to optimize utilization of equipment for greater manufacturing efficiency, productivity and ROI."

The enablers are the computerized data collection tools that identify and resolve out-of-cycle events as they are happening, says Hoffman. "They can provide interactive, on-demand reporting of production equipment and availability, utilization and performance."

Finney says the scope of the agreement goes beyond MAG equipment. He also cites major relocations of legacy equipment and systems from US Lockheed Martin plants to Tier One suppliers in Italy and China under global offset programs. MAG Maintenance Technologies also handled the acquisition, upgrade and installation of used machines to enable a Chilean subcontractor to perform five-axis machining on offset work.

Monday, April 13, 2009

Whirlpool outsourcing IT to IBM

Courtesy: http://www.heraldpalladium.com/

IBM is less than two months from assuming a significant footprint in the Twin Cities area.

Whirlpool Corp. is in the process of outsourcing its 120-person information technology department to the Armonk, NY-based company, Whirlpool spokesperson Jill Saletta said.

At least 100 of the workers in the department will be hired by IBM, though the transition might result in 10 to 20 jobs being eliminated, she said.

Saletta said the IBM deal, for the most part, will not change the locations where Whirlpool's IT employees work. Some of the department's employees do not work in Southwest Michigan, but the majority are based in the Twin Cities area.

"The new agreement will help the company's IT environment become more efficient, secure, reliable and simply easier to manage," said John Goode, IBM's vice president of electronics and manufacturing industries, in a news release.

A Whirlpool IT worker, who did not want to be named, said employees in the department had to go through an application process before being hired by IBM. The changeover is scheduled to take effect June 1, he said.

He said Whirlpool executives told IT workers the decision was made to strengthen the department's processes and procedures and make it better able to scale up or down in response to changes in business.

"They stressed it wasn't just a money thing," he said.

He said his salary at IBM will be the same as it was at Whirlpool, and added that most people in the department are happy about the transition.

"I think some of the older people are a little hurt, but other people think it'll be a good opportunity," he said. "They'll be working for a technology company, a company where technology is its core focus, rather than the technology department of a manufacturer."

Thursday, April 9, 2009

IBM Targets India to Beat Rivals at Their Own Game

Courtesy: http://www.bloomberg.com/

International Business Machines Corp. is expanding in India and grabbing enough customers to take the top spot in the country’s domestic information- technology market from local rivals.

While Tata Consultancy Services Ltd. and Infosys Technologies Ltd. have won over US companies with cheaper labor and low capital costs, IBM snapped up contracts with some of India’s largest companies, such as wireless carrier Bharti Airtel Ltd. The strategy will yield dividends for IBM over time as India’s economy thrives, Kaufman Bros.’s Karl Keirstead said.

“They’ve beaten their competition relatively handily,” said the New York-based analyst, who pointed to IBM’s brand name and experience as draws for potential clients. “There’s a cachet in using IBM.”

IBM has hired more than 70,000 employees in India, taking advantage of the “hyper-growth” there by helping domestic companies develop infrastructure, said Sandip Patel, managing partner for services in the country. IBM also may attract new customers from India’s Satyam Computer Services Ltd., embroiled in the nation’s largest accounting scandal.

India is slowly transforming from a back office -- a place where companies send work to cut costs -- to a coveted domestic market with fast-growing companies, Patel said. The services market is worth almost $5 billion, according to research firm Gartner Inc.

India’s economy will grow 5.3 percent in the year starting April 1, the International Monetary Fund said in March. The US economy will shrink 2.6 percent this year, IMF projects. IBM’s sales from India increased more than from any other country in the past three years.

Building Infrastructure

IBM snapped up contracts from Bharti, India’s largest mobile-phone operator, and Kotak Mahindra Bank Ltd., the former partner of Goldman Sachs Groups Inc. in India. IBM is helping emerging markets develop, as opposed to just focusing on cost cuts, said Edward Jones & Co. analyst Andy Miedler.

“They’re focusing on how they can help emerging governments become the big governments of tomorrow,” he said. “One of the key ways you can do that is build the computing infrastructure.”

IBM, the world’s biggest computer-services provider, has more than 13 percent of the Indian market, which includes technology and business consulting services, according to Gartner. Tata Consultancy, the biggest India-based computer- services company, has 9.7 percent and Wipro Ltd. has 4.5 percent. Infosys, the No. 2 Indian services company globally, has 0.2 percent of its domestic market.

IBM started manufacturing hardware in India in the 1950s, then had to abandon the efforts when the region’s political situation was unfavorable, Patel said. IBM started focusing on the market again about a decade ago, opening a local research lab in 1998.

New Landscape

“We looked at the changing landscape in India. We had seen there was a growing educated workforce,” said Patel. “We brought in our expertise and our investment at the right time.”

Since then, IBM boosted its headcount in India to 73,000 at the end of 2007, the last time it provided employee numbers for the country. Chief Executive Officer Sam Palmisano held an analyst meeting in Bangalore in 2006, the first such IBM event in India. In 2008, the company opened a center for so-called cloud-computing services in the same city.

Meanwhile the company is reducing jobs elsewhere. Last month, IBM cut 5,000 business-services jobs, mainly in the US, according to a person familiar with the matter. The cuts added to at least 4,000 in other units since January.

Largest Market

IBM’s sales in India jumped 26 percent last year, compared with 15 percent in China and 18 percent in Brazil. The company doesn’t break out the dollar value of revenue from those countries. Sales growth in the US, Armonk, New York-based IBM’s largest market, amounted to 2.9 percent.

Indian outsourcers such as Tata Consultancy and Infosys didn’t initially invest the capital necessary to land large domestic jobs, which are mostly about developing infrastructure, said Allie Young, an analyst at Gartner.

Tata Consultancy gets 8.9 percent of its revenue from its home country. Infosys gets 1.3 percent of sales from India. They are slowly shifting away from just providing software services aimed at cutting costs, toward longer-term outsourcing deals in India, Young said.

All may benefit from customer defections at scandal- embroiled Satyam, particularly foreign companies such as IBM and Accenture Ltd., Miedler said. Satyam founder Ramalinga Raju admitted to inflating $1 billion of the company’s assets, and faces charges including criminal conspiracy and falsification of accounts.

More Competition

Tata Consultancy spokesman Mike McCabe didn’t respond to requests for comment. Infosys is set to receive several long- term contracts, Amitabh Chaudhry, head of the company’s services unit, said in a March 13 interview.

Wipro, India’s third-largest provider of software services, is starting to win larger deals in India, K.R. Lakshminarayana, the company’s chief strategy officer, said in an interview.

IBM rose 64 cents to $101.83 at 9:54 a.m. in New York Stock Exchange composite trading. It had risen 20 percent this year before today.

US rival Accenture has made inroads in the country, announcing plans last year to boost its workforce there. Still, that company also focuses more on software-based services instead of infrastructure, rendering it more vulnerable to Indian competition, Young said. An Accenture spokesman declined to comment.

“There are companies that are in dire need of just a physical infrastructure -- a data center or a network system around India,” Young said. “That’s where IBM has the advantage.”

Competition from IBM and other multinationals is welcome, Infosys co-chairman Nandan Nilekani said in an interview in New York on March 23.

“The more the merrier,” Nilekani said.

Wednesday, April 8, 2009

Agencies Find Benefit by Outsourcing Ad Ops

Courtesy: http://www.clickz.com/

When Darren Herman joined The Media Kitchen as head of digital media two years ago, the integrated agency handled digital ad ops in-house. However this arrangement had become a burden to the MDC Partners-owned firm's internal media teams, as rising spending from clients like Armani Exchange, Vespa, and Mohegan Sun saddled its account staff with painstaking trafficking and reporting chores.

The Media Kitchen faced a choice: build an in-house ad ops unit to manage ad trafficking and reporting, or outsource those functions to a partner. Outsourcing won out, and the company struck up a partnership with Operative, a yield management and ad operations company based in New York and with offices in LA, London, and India.

Herman is not alone. A growing number of agencies have lately decided to hand off display ad trafficking, reporting, and other operations duties to outside specialists. The main reason, they say, is to better scale their investment in ad ops to client spending.

"Let's say we hire two people to do ad ops," said Herman. "If I've got STARZ, PBS, and Windstream launching the same week, those two people are going to be inundated. Whereas two weeks later, when we have no launches, those two people are twiddling their thumbs."

Ad ops firms can ramp up the number of ad ops people working for an agency client quickly. In the case of The Media Kitchen's relationship with Operative, the outsourcing cost is passed onto the client without a markup, according to Herman. "They nicely scale, and I don't have that overhead," he said.

Last month, Operative handled 84,000 ad placements for 220 agency and publisher clients, according to CEO Mike Leo. Leo said the past six months have brought a big increase in interest from mid- to large-sized agencies. He said the firm brought in millions in revenue from agency clients last year, but declined to be more specific.

He agreed with Herman that the scale issue and its related costs is a big problem "agencies have that the rest of the industry doesn't."

"An agency will have one massive campaign -- tons and tons of work for two weeks, and then they'll go to almost zero activity for two or three weeks," he said. "They're either understaffed or they're overstaffed. Once the campaigns are up, there's less work to do."

Another ad ops company, Theorem, employs 470 people globally. CEO Jay Kulkarni said the company's offshore centers allow it to support agency clients around the clock. According to Kulkarni, Theorem has seen a considerable uptick in agency business in the last six to 12 months -- a phenomenon he chalks up to its more aggressive recruitment of tech-savvy senior executives.

"The agencies definitely are increasing the high-end technologists on staff and also data analysts," he said. "What outsourced ad operations companies do...is the actualization of the process."

Comprehensive outsourcing is not the only way to go. Geoffrey Katz, Razorfish's director of advertising services, said his agency works with Theorem on one particular aspect of ad ops.

"The only thing we are using Theorem for, and it's quite successful, is to do reporting," he said. "We have one report that takes three days to produce. A massive report with all different data sources that we have to bring in at different times."

He added, "If you have account people who want to grow, have a career path, you can't saddle them with that kind of thing forever."

But Katz is not a believer in outsourcing trafficking work offshore.  "It can be just as much effort to [articulate] the trafficking instructions...as to upload it into the ad server."

For larger agencies, or agencies that are part of a holding company, another option is to centralize ad ops within a separate entity. Havas Digital took such an approach, creating a subsidiary to handle ad ops, production, and other technology outsourcing services for all its agencies. Called Excelis, the unit provides "in-sourced" ad trafficking and other services to Havas-owned companies.

Adam Kasper, SVP and director of digital media at Havas-owned Media Contacts US, relies on the firm for a wide range of services, not all of them strictly within the definition of ad ops. "We mainly use them for trafficking, analytics, and search works. It keeps money within the family," said Kasper, adding working with an internal company creates more transparency. "We have a better sense of what the real costs are."

There are several reasons agencies are taking more interest in partnering on ad ops right now. One is the increased hiring of technologists to senior agency roles. Another is the sheer number of horror stories about flubbed ad tags and insertion orders gone wrong. (See "Ad Operation Failures Dog Agencies, Crippling Client Campaigns.") Anecdotally, ad networks and publishers have described rampant ad ops errors committed by harried agency staffers. ComScore has estimated that waste generated by such mistakes is in some cases as high as 80 percent.

"There's just a lot of waste, especially for an environment where our value proposition is the ability to have less waste," said Operative's Leo. "Lots of mistakes happen that fly right in the face of that."

Leo believes the economic crisis has also contributed to the renewed attention to ad ops, as advertisers scrutinize all aspects of their advertising.

"The great thing about a recession is it drives attention to areas that are ineffective," he said. "For the industry on all sides, this is a black box. Now all of a sudden, when it's not easy keeping advertisers happy, you start looking at all sides."

Tuesday, April 7, 2009

Diebold targets ATM market with outsourcing solution

Courtesy: http://www.mbtmag.com/

US self-service and security provider Diebold is targeting the Chilean market with an ATM outsourcing solution that many banks in several other South American countries are already using, Diebold's South America sales VP and general manager Juan José Sánchez told BNamericas.

For several years, Diebold did not have a strong focus on Chile, but that changed in 2006 when it acquired local security firm Bitelco to tap into the Chilean security market. Now, the next phase of Diebold's expansion in Chile has begun, with a focus on outsourcing, ATMs and other self-service terminals.

The Chilean ATM market has seen strong growth over the last several years. Between 2002 and 2007, the number of ATMs in country jumped 72% to 6,306, according to UK-based research and consulting firm Retail Banking Research (RBR). The growth outlook for ATM players is also positive, as RBR expects Chile to have around 8,500 ATMs by the end of 2013.

Sánchez said he recently visited Chile, where he met with several banks' executives that showed real interest in the outsourcing solution.

"This year we want to shake up the market, and next year start to grow quickly in Chile," said Sánchez.

The executive also said he believes that Chile could become one of Diebold's fastest-growing markets in South America within a few years.

According to Sánchez, ATM outsourcing is attractive for banks because it allows them to focus on their core banking business and also permits them to take an asset off their balance sheet and free up more capital for lending.

The outsourcing solution sees Diebold providing the ATMs and taking over all of the bank's ATM-related services, and usually charges the bank on a per-transaction basis.

In other South American countries, Diebold operates ATMs through the outsourcing model on behalf of many banks in Brazil, Colombia, Ecuador and Venezuela.

In Chile, Diebold already has sold approximately 600 banking correspondent terminals to a local payment service chain. The provider could not divulge the client's name for contractual reasons.

Ohio-based Diebold is one of largest ATM and self-service solutions providers worldwide, with operations in some 90 countries. In 2008, the company posted $39US.5mn in net income.

Monday, April 6, 2009

4 Tips for Better Outsourcing Deals

Courtesy: http://www.itworld.com/

Nothing says "cost cutting" like a big outsourcing deal. Some firms will either panic or simply be forced to pull the trigger on outsourcing deals without laying the foundation for success with effective internal preparation. Some of these deals will work based on brute force and luck, but luck is not a good business strategy, and many deals will not meet expectations. For firms that must execute or renegotiate an outsourcing deal, there are some steps that improve the chances of success.

Today's economic headlines have put IT outsourcing decision-makers under pressure to deliver near-term cost savings while simultaneously improving support for the business.

However, sourcing and vendor management professionals should see the current US economic turbulence as an opportunity to ensure that sourcing strategy and tactics are value differentiators for the firm's end clients.

The trick to coming through this recession is balancing the intense pressures to use outsourcing to cut costs quickly with the responsibility for building a solid foundation for the future.

Sourcing professionals can take steps to help balance the pressure for near-term cost savings with all the same risks and rewards associated with outsourcing that are still in play by doing the following:

Don't shortcut internal preparation and strategy setting. Savvy sourcing decision makers should strongly resist the temptation to shortcut internal preparation. Although some deals certainly can be "fast-tracked" and still succeed, there is a lower probability of achieving strategic business objectives. The connection between internal preparation and sourcing outcomes has been claimed before, but Forrester data shows that outsourcing decision makers find it beneficial to devote even more effort to internal preparation and strategy setting.

Don't put the move from IT to business technology (BT) on hold. Regardless of current weaknesses in the broader economic market, an upturn will come, and the smartest businesses will continue to aggressively leverage technology as a business accelerator rather than as a sunk cost. The evolution from IT to BT-including pervasive technology use that boosts business results and in which the business becomes deeply embedded in technology-should not be put on hold. Laggards will be under even more pressure. Exercising some caution is just smart business, but self-imposed paralysis could be as damaging as a thoughtless lurch toward outsourcing for a quick cost reduction. Working with CIOs and IT management, smart sourcing decision-makers can implement solid outsourcing relationships to help drive this change.

Ride the turbulence to your business' advantage. Forrester often sees real-world examples where firms view IT service outsourcing primarily as a cost reduction mechanism around what they perceive to be commoditized work. That may be partly true, but outsourcing creates a remarkably effective opportunity for large-scale change in an organization. Visionary IT and sourcing leaders will position a slowdown, or even a recession, as a driver for cost reduction, productivity improvement, and the shedding of business processes that don't add to brand equity.

Leverage your existing outsourcing ecosystem. Firms that have good existing outsourcing relationships are much better positioned to grow their deals and accrue near-term savings. Now is the time to consider aggressively expanding existing healthy relationships with service providers. Firms should also drive hard for additional pricing and service concessions from providers.

Outsourcing and using independent contractors can be a legal minefield

Courtesy: http://kpbj.com/

Employers have shed a record number of jobs in the last few months. All of our businesses are running leaner and struggling to get the work done with fewer hands on deck. Creative staffing solutions are in high demand as businesses look for ways to take care of the demands of their customers and their business needs.

In this economy, flexibility and cost containment are the keys to success. There are several ways to incorporate these elements into your company’s staffing plan.

First of all, as you juggle your internal workforce, maintain those employees who are cross-trained and willing to handle a variety of job functions. In this climate, employees are being required to wear a variety of hats. For example, if it’s necessary to eliminate the receptionist’s job, the employees who remain need to be willing to answer the phone, or your customer service will suffer.

Many businesses are turning to outsourcing as a way to hold the line on labor expenses. Outsourcing is when you hire an outside vendor to perform work that was previously performed by an in-house employee. Oftentimes we think of outsourcing as a call center in India, but many times companies outsource functions to providers in their own community.

There are advantages and disadvantages to outsourcing a business function. The advantages include cost savings, flexibility, access to new processes and technology, ability to focus on core competencies, and the ability to tap into a more skilled workforce. The disadvantages include a loss of control over the process and product, and challenges incorporating an outsourced function and personality into the company’s culture and environment.

There are specific business functions that are typically outsourced. They include IT support, web design, technical writing, engineering, bookkeeping, data entry, customer service, human resources, translating, marketing and public relations services to name a few. When looking at which functions to outsource, companies need to consider what defines their company. For instance, if the company is known for its superior customer service, then outsourcing that function to a call center may very well diminish the company’s position in the marketplace.

If you choose to outsource one or more business functions, take the steps necessary to create success. Consider the management costs associated with selecting the outsourcing firm or contractor, training them regarding your needs, and overseeing their work. Spend time selecting the right contractor for your business. Assess the competencies and check the references of the contractor or firm, just as you would for an employee, before you engage with them. Create a written agreement that specifies the work to be done, the terms of the agreement, and that the arrangement is for an independent contractor versus an employee. Assign coordination to a specific employee so someone on staff always knows what’s going on.

As regulatory and tax issues become more burdensome and complicated, some small businesses are tempted to convert employees into independent contractors, or to only utilize the services of independent contractors. This is dangerous territory for businesses to tread on. The IRS and the Department of Labor are increasing their scrutiny of the misclassification of employees as independent contractors. In 2007 the GAO estimated there were 10.3 million independent contractors in the US. It is unknown how many were misclassified, but in 2000 the Department of Labor estimated it to be 30 percent of businesses. In 2007 testimony before a House committee estimated that employer misclassification costs the federal government in the range of $3.3 billion annually.

Employers do not pay social security, Medicare, unemployment, workers comp or any benefits for independent contractors. The workers are responsible for taking care of all of their own taxes and benefits for themselves. In addition, employers do not have to comply with minimum wage laws, overtime laws, or federal and state employment laws when dealing with independent contractors. Understandably, this raises red flags for federal and state governments.

The IRS has set forth criteria on the proper classification of independent contractors. If your business currently works with an independent contractor, or is thinking about it, visit the IRS website and apply the criteria. It includes principles relating to the degree of control over the contractor and their independence. These are broken down in three areas, which are behavior, financial and type of relationship.

Behavior has to do with whether the company has the right to direct or control how the worker does the work. It involves controlling when and where the work is done, what equipment is used, controlling which workers are hired to do the actual work, the amount of instruction and training, and the evaluation of the performance.

Financial control relates to whether the business has the right to control the economic aspects of the worker’s job. For instance, does the worker have the opportunity for a profit or a loss? Will they have unreimbursed expenses? Does the worker have a significant investment in their own equipment? Are they being paid for the project or job, rather than by the hour?

When looking at the type of relationship, the IRS considers such things as whether there is a written contract between the business and the worker, the permanency of the relationship, if any benefits are being provided, and whether the services being performed are a key activity of the business.

If the IRS finds that a company has misclassified someone as an independent contractor, the business may be liable for overtime wages, benefits, taxes, and penalties. As our federal and state governments grapple with reduced revenue streams, we can expect that they will continue to increase their emphasis on enforcement of these regulations. In addition, the misclassified workers also have the right to bring a claim. Typically this happens when they are injured and find they don’t have workers compensation coverage, are laid off and don’t receive unemployment benefits, or go to file their tax return and learn they are responsible for their entire social security and Medicare obligations.

Despite these pitfalls, accessing a contingent workforce is a smart move for businesses coping with the fluctuations in today’s marketplace. Utilizing the services of a staffing company is another avenue to accomplishing this. The difference in this case is that the worker is an employee of the staffing company, who is paying all of the payroll taxes, providing benefits, and covering obligations for unemployment and workers compensation. Companies still have the ability to staff up for projects or access a specialized talent, without the concerns of misclassification of workers.

One more solution worth mentioning is payroll services, which are typically provided by staffing companies. This is a great solution for a company that wants to select the employee or service provider, but not handle payroll, taxes, liabilities or benefits. In this instance, the business selects the worker, sets their schedule and pay, and directs their work. The difference is, they are an employee of the staffing company, who handles the payroll, pays the taxes and benefits, and incurs all of the liabilities such as unemployment and workers compensation. Some companies are utilizing payroll services to temporarily “re-employ” laid off workers to handle projects or peak work periods. It’s also a good way to temporarily bring back a retired worker.

Friday, April 3, 2009

Porsche Finds Fortune From Unlikely Outsourcing

Courtesy: http://www.nytimes.com/

Outsourcing\ to less-expensive places like India, China, Taiwan and Eastern Europe became routine for many American and Western European companies over the past decade. But what’s Porsche doing in Finland?

Since 1997, Porsche, the German sports car manufacturer, has headed north to this tongue-twister of a Finnish town instead of east, a move that helps explain why it is still making money even as so many automakers are tapping government aid to weather the worst industry downturn in a generation.

During the fat years, Valmet Automotive cranked out thousands of cars in Uusikaupunki to supplement Porsche’s production in Germany. Now, the assembly lines here are slowing, which means that Valmet, rather than Porsche, is bearing much of the burden of the global auto industry’s distress.

“We are a lean organization, but at the end of the day, there is a threshold here,” said Ilpo Korhonen, Valmet’s President. “We can’t run like this forever.”

Porsche, the maker of the celebrated 911 two-seater and the Cayenne sport utility vehicle, developed a production system — call it über-outsourcing — that is inspired by Japanese models of lean manufacturing and the kind of contract manufacturing common in the electronics industry. But Porsche has taken the notion even further and, at least so far, its highly supple system is molding well to the contours of an unforgiving world economy.

“This crisis will be the absolute test for the Porsche model,” said Jürgen Pieper, co-head of research at Bankhaus Metzler in Frankfurt. “Right now, Porsche is anything but a fair-weather company.”

Nothing symbolizes Porsche’s ability to steer through the storm more than its plans to introduce the Panamera, an entirely new sports car, during this difficult year for the industry.

Fulfilling a long-held dream of its founding family, the company will unveil a four-door sports car, which aims to blend Porsche’s legendary flair with a little modern functionality, at an auto show in Shanghai on April 19. Porsche designed the Panamera, which will be made in Leipzig, with one eye on Asian markets, where wealthy customers often have chauffeurs and want more space in back than a traditional sports car can offer.

Like every automaker these days, Porsche has had to buckle down and find ways to save money, and it is nipping and tucking where it can to save €100 million, or $130 million. In the first half of its current financial year, which ran from August to January, Porsche’s sales tumbled 12.8 percent, to €3.04 billion, as deliveries fell 26.7 percent. It also booked €6.84 billion during the period from the financial derivatives it used to secure control of Volkswagen.

But Wendelin Wiedeking, Porsche’s chief executive, has assured the 2,500 workers at its Stuttgart plant that their jobs are safe, securing a vital flank in a country where workers are represented on the board.

Automakers universally outsource production of parts or sections of vehicles, and some even contract for the assembly of small numbers of automobiles. This strategy shifts part of the financial risk of a downturn onto suppliers, since a falloff in demand forces manufacturers to curtail production of cars, but not spark plugs, headlights and the like.

Porsche, though, is notable for using an outside company, Valmet, to assemble one of its main product lines, the Cayman, and its convertible sibling, the Boxster. In some sense, the innovation makes Porsche the only major virtual vehicle manufacturer, a company that designs and markets sports cars without actually cranking them all out on its own production line.

The bread and butter of Porsche’s work in Stuttgart is the classic 911 sports car, but with demand for that model now falling, it is pulling Boxster production out of Uusikaupunki back to Germany. Though the system creates fiendishly complex logistical challenges, Stuttgart can keep running at capacity, evading the industry’s hoary problem of covering the fixed costs of factories and labor.

Mr. Wiedeking has said repeatedly that it is “preferable to build one car too few than one too many.” That allows Porsche to keep pricing its cars like the luxuries they are, rather than constantly discounting them in order to work off excess inventory — a strategy that left Porsche near bankruptcy in the early 1990s.

At a time when companies like Daimler and BMW are offering strong incentives for sales in the United States, Porsche is holding the line.

“You wonder if they would get sales back if they did incentives like the other luxury brands,” said Jessica Caldwell, manager of pricing and industry analysis at Edmunds.com, a research company. “But their incentives are very low.”

Mr. Wiedeking became Porsche’s chief executive in 1993 and brought with him the gospel of efficient production that openly copied methods he learned from Japanese automakers, above all Toyota. But by outsourcing assembly to Valmet, he did his Asian mentors one better.

The Valmet-Porsche relationship began in 1997 as demand for the 911 rose, forcing Porsche to find another way to make the Boxster. Rumors abound in the industry that Valmet’s quality sometimes outstripped what Porsche has managed back in Stuttgart, a charge Mr. Korhonen does not deny.

“Officially, we are allowed to be only as good as Porsche,” he said with a smile. “What matters is the customer.”

In 2006, Valmet’s production for Porsche peaked at about 30,000, or roughly a third of Porsche’s total output that year. Last year, it was 17,500 vehicles, and it is likely to be far lower in 2009.

Porsche’s customers and dealers never know the difference. Only a hidden code on the cars reveals that Finnish elbow grease buttresses German engineering. Valmet’s production is mixed into shipments from northern German ports that are bound for the United States and Asia.

Mr. Korhonen, a cerebral engineer with an MBA, is constantly calibrating his work force to match Porsche’s needs with the deft touch of an artist applying the final brushstrokes to a masterpiece. In each of the last three months, he idled about a third of Valmet’s 600 employees before ramping up again in January and February, and then shifting down with 190 layoffs in March.

“We are adjusting capacity almost daily,” Mr. Korhonen said.

Managing the inflow of parts that go into a high-performance Porsche is another tricky task. Many suppliers are concentrated near Stuttgart, but Valmet has to arrange deliveries to Finland, and often in smaller quantities.

Hence the “milk run,” as Mr. Korhonen calls it. Trucks are perpetually swinging through Germany, Poland, Sweden and Finland to collect the components that go into the Porsches assembled in Uusikaupunki, a town of 16,000, whose many inlets and islands have made it a popular spot for vacation homes.

No detail is too small. Axles that are delivered to Porsche have the spring-like suspension, which sticks up from the axle, already attached. But they come to Valmet disassembled, so as to pack more into a single truck.

But Valmet’s greatest challenge is, in the end, existential. Its contract with Porsche expires in 2012. The German company will move its outsourced assembly to Magna Steyr, a company in Austria, which has the resources to assist Porsche in some development work.

Valmet workers are already clearing space in the factory to manufacture the Karma, a plug-in electric hybrid designed by Fisker Automotive, a California start-up. It will also soon produce a luxury golf car for a Danish customer and expects to sell other engineering services as automakers create derivatives of existing models, Mr. Korhonen said.

And when the well-to-do rediscover their love of Porsche sports cars, Valmet hopes to produce those, too.

“Eventually we will ramp back up,” Mr. Korhonen said. “We expect the market to recover.”

Thursday, April 2, 2009

WA electricity retailer Synergy not outsourcing jobs to India

Courtesy: http://www.watoday.com.au/

WA power retailer Synergy has backed down on a plan to outsource up to 160 jobs to India.

Energy minister Peter Collier told Parliament the state-owned company would retain back-office jobs in WA, and would also invest more in training its own staff.

However, the utility would still achieve cost savings of $75 million in the next five years which would "have a positive impact on customers power bills", he said.

Mr Collier promised that anyone using Synergy's call centre would be answered by someone in WA.

The company would boost its local capability by bringing in outside experts to train locals, as well as setting up a new IT centre. A global IT company would also be set up in the state.

About $2 million would be spent on training in the next nine months, and the expertise would be provided by local companies.