Patni eyes big in business administration outsourcing space

Courtesy: http://economictimes.indiatimes.com/

Patni BPO, a part of Patni Computers, on Tuesday said that it intends to play a bigger role in the benefits administration outsourcing (BAO) space, one of the fastest growing BPO trends globally.

"We provide end-to-end benefits administration services. Our domain expertise on multiple proprietary and commercial platforms come as a value-add for clients. We want to play a bigger role in the area," Senior vice-president and Head of Patni BPO Sanjiv Kapur told PTI here.

Benefits Administration involves a complex set of administrative activities for retirement and health benefits paid by the employers to its employees. These activities are often managed by a third party provider called, Benefits Administrators.

Patni BPO generates a significant part of its revenue from BAO servicing clients across North America, Australia, New Zealand, Canada, UK and Ireland.

According to NelsonHall, a BPO analyst firm, the global outsourced benefits administration market would almost double over the next five years to reach to $22 billion.